TERMS OF SALE
Contact details of the service provider :
• S.A.S SNRM registered with the RCS of FORT DE FRANCE, under the number: 948018705, represented by its president, Mr. Stéphane MOTTIER, operator of locations douceur tropicale
• Domiciliation : 3 Résidence des hameaux de Deville, 97828 Sainte-Luce, Martinique
• Tél : 0664625865 – 0618703571, Mail : stephane.nadia972@gmail.com, site internet : martinique-location-sainteluce.fr
1. FIELDS OF APPLICATIONS :
These conditions govern the contractual relations relating to the sale of individual stays between the Service Provider “les Locations Douceur Tropicale” and its Clients. They regulate all the steps necessary for making the reservation and payment for stays, and regulate all their follow-up between the contracting parties.
These General Conditions of Sale apply to the exclusion of all other conditions of the Service Provider, and in particular those applicable to other marketing channels for the Services.
The customer declares to have read these general conditions in their entirety and to fully and unreservedly accept the obligations incumbent upon them.
2. SERVICES :
Tropical sweetness rentals offer vacation rentals for a specific period. The tenant cannot under any circumstances claim any right to remain in the premises at the end of the stay.
- Lodge tropical sweetness of 54m² pour 2 people composed of :
An air-conditioned room
A bathroom + toilet
A living room area, with open kitchen
An outdoor living room under a covered terrace
A second living room under a covered terrace.
- Villa tropical sweetness de 124m² pour 4 people composed of :
Two air-conditioned bedrooms
Including master suite + toilet
From a bathroom
A second separate toilet
A large living room area with open kitchen
A second outdoor living room under a covered terrace
A punch tank type swimming pool
Parties are prohibited within the property in order to respect the neighborhood.
Animals are prohibited within the property It is prohibited to receive more than the number of people planned for the reservation.
Children are welcome, don’t forget to take them into account when booking.
The fully equipped rental must be kept clean upon departure.
The rentals are non-smoking.
Rentals are available from 4 p.m. on the day of arrival and must be vacated before 10 a.m. on the day of departure.
3. RÉSERVATION CONDITIONS :
The customer has the option of making their reservation online on the tropical sweet rentals website.
Any Order placed on the website constitutes the formation of a contract concluded remotely between the Customer and the Service Provider.
All reservations must be accompanied by a payment including a 30% deposit upon reservation by transfer or credit card. Payments made by the link will only be considered final after effective collection of the sums due by the Service Provider “les Locations douceur tropical”.
The number of occupants must not exceed that specified in the type of accommodation rented “lodge or villa”, under penalty of being refused access to the accommodation reserved.
Any changes to the identity of the people initially provided for in the contract must be reported before your arrival. The Service Provider reserves the right to refuse reception to uninformed people.
Non-transferability of the contract: All reservations are NOMINATIVE and cannot, under any circumstances, be transferred
The number of nights required for a reservation is 6 nights minimum.
Withdrawal period: Activities linked to the organization and sale of “accommodation service” stays on a specific date or at a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of article L221-28 of the Consumer Code.
Booking your stay implies full acceptance of the general booking conditions as well as the internal regulations of the tropical sweet rentals.
4. PRICES :
This seasonal rental is granted and accepted for a rent VAT included, excluding “à la carte” charges and services defined below.
Prices are indicated in Euros and payable in this same currency.
Prices are dynamic. They can evolve as the season progresses
The tourist tax must be paid in addition, it is not included in the prices. Its amount is determined per person aged 18 and over and per day. It must be paid when paying for the Service and appears distinctly on the invoice, its rate may be modified during the year
5. PAYMENT CONDITION :
The amount paid in advance is a deposit of 30% of the total amount of the stay, it must be paid when the customer places the order.
Payment can be made by credit card or bank transfer
The balance of 70% must be paid 30 days before your stay by credit card or transfer.
If the reservation is less than 30 days before arrival, payment must be made in full by credit card or transfer
In the event of even partial rejection of the payment of the deposit and/or the total payment of the reservation, the reservation will be canceled immediately and the customer cannot claim any rights whatsoever. Ensuring sufficient funds in his account is his sole responsibility.
In the event of non-compliance with the payment conditions set out above, Locations douceur tropical reserves the right to suspend or cancel the rental.
6. SUPPLY AND SERVICE :
Provision and use of services: Tropical Sweetness rentals are provided furnished, decorated and equipped, in perfect state of repair and maintenance. The customer undertakes by these general conditions of sale to make normal and fair use of the furniture and real estate objects present in the furnished accommodation, until the keys are returned.
By agreeing to provide a security deposit to the owner, the Customer undertakes in the event of voluntary or involuntary, direct or indirect deterioration of any decorative object, furniture or real estate material, to see the amount of repairs or replacements permanently retained from his deposit warranty.
The Client undertakes not to carry out any modification, alteration or development in the accommodation, both inside and outside. By these general conditions of sale, he acknowledges his obligation to return the property under the same conditions as those in which the accommodation was rented to him.
He acknowledges having fully read the regulations made available by the Owner in paper format in the accommodation. And undertakes in particular not to throw into the sinks, sinks or toilets any object likely to obstruct or damage them under penalty of assuming the costs of restoring them to their original condition.
The accommodation is delivered with household & bathroom & pool & bed linen, in sufficient quantity given the number of vacationers renting and in good condition.
Under no circumstances is Tourist Accommodation considered to be a hotel service. Cleaning products, toilet paper, trash bags, soap or condiments can be provided for the first days of stay but are in no way an obligation of the owner.
Security deposit : A deposit proportional to the rental price of the property offered will be requested by the owner upon the Customer’s arrival at the premises. The security deposit requested must be considered as a guarantee stricto sensu, and constitutes only part of the total price.
A contradictory inventory will be carried out upon entering and leaving the accommodation.
In the event of an inventory of the premises on exit consistent with that carried out upon entry into the accommodation: The service provider undertakes to release the deposit within 48 hours from the day the keys are returned by the customer.
In the event of an inventory of the premises upon departure which does not comply with that carried out upon entry into the accommodation, the service provider undertakes to return the balance of the guarantee less any possible repair costs or, failing that, replacement of any furniture or electronic devices. or movable or immovable object damaged by the fault or negligence of the Customer, within 1 month from the day of return of the keys.
If the amount of repair and/or replacement costs exceeds the guarantee amount, the Customer hereby undertakes to pay the difference due to the owner subject to presentation of supporting invoices.
7. DELAY, INTERRUPTION OR CANCELLATION OF STAY :
In the event of delayed arrival, no reduction will be granted in the case of delayed arrival or early departure, or a downward change in the number of people (whether for all or part of the stay)
In the event of modifications, in the event of modifications, the Service Provider will endeavor to accept modification requests as much as possible within the limits of availability and under the following conditions:
• Up to 45 days before your arrival, your stay can be modified free of charge, if it takes place in the current year.
• From 44 days before your arrival, the stay can no longer be modified.
A price supplement may be requested from the customer in the event of a price increase between the old and new stay.
In the event of early interruption : of the stay by the Tenant, and if the Owner’s liability is not called into question, no reimbursement will be made.
In the event of cancellation by the Renter :
• more than 60 days before the date of entry, the Owner will return the entire deposit to the Tenant
• between 30 and 15 days, the Owner will keep the entire deposit.
• less than 15 days before the date of entry, the entire rental amount will be acquired from the Owner. The Tenant undertakes to pay the balance of the rental amount to the Owner within a maximum of one week from the planned date of entry.
In the event of cancellation by the owner :
The owner will reimburse the tenant the amount of the sums collected.
8. CANCELLATION IN CASE OF “COVID-19” PANDEMIC or “MAJOR FORCE”:
Cancellation by the tenant : If due to the coronavirus pandemic the tenant will not be able to occupy the rental, border closures, flight stops at the destination, confinement at the destination or your place of residence, he will be refunded all amounts paid
Cancellation by the owner : The owner refunds the amount collected to the tenant.
MAJOR FORCE: The owner of the tropical sweet rentals cannot be held responsible in the event of force majeure, in particular and not limited to: danger of war or war, military training, strikes, boycott, traffic disruption or transport, government measures, scarcity of raw materials, natural disasters (such as, but not limited to, cyclones, floods, drought, heat waves, earthquakes, tsunamis, volcanic eruptions or major astronomical events such as comets), nuclear disasters, and then all other circumstances reasonably preventing the tropical sweet rentals from fulfilling its obligations. In these cases, the service provider may cancel the reservation made without the Customer being able to assert rights of compensation or restitution. If force majeure occurs during the stay, so that the Client was only able to stay in the reserved accommodation partially, the rental contract is deemed to be considered completely resolved, even if, for the period begun, the Client can establish the real deprivation of enjoyment of the rented accommodation.
9. OBLIGATIONS OF THE TENANT CUSTOMER :
The latter acknowledges having read the present conditions of use of the accommodation and the charges incumbent on him, in particular:
The accommodation is rented exclusively as a temporary residence and pleasure, any exercise of a professional activity is strictly prohibited.
The accommodation cannot be sublet by the tenant.
The accommodation cannot be the subject of any festive or event organization (such as weddings, birthday parties, private parties).
The accommodation must be occupied by the number of people stipulated in the contract.
The accommodation services (swimming pool, sleeping accommodation, etc.) are exclusively reserved for the people stipulated in the sales contract.
If the on-site representative notes the presence throughout the stay of a number of people greater than the number stipulated in the contract, THE OWNER may request compensation calculated in proportion to the number of additional people based on the initial amount of the service: under no circumstances may the number of additional people exceed the maximum number of beds tolerated by the Tourist Accommodation. In the event of refusal, the on-site representative may request the departure of people not initially included in the contract.
CIVIL LIABILITY INSURANCE – LOSS AND THEFT The Customer acknowledges by these general conditions of sale that he has taken note of his obligation to personally hold civil liability insurance for each of the adults and minors enjoying the accommodation, including a so-called “resort” clause. A certificate from the latter may be requested before entering the accommodation. If the tenant does not have insurance in the event of a disaster, the latter assumes responsibility.
VISITORS It is prohibited to receive more than the number of people planned for the reservation
ANIMALS: The presence of domestic animals is prohibited
END OF STAY CLEANING: So that each client finds clean Tourist Accommodation upon arrival (furniture dusted, windows clean, refrigerator cleaned, etc.), the final cleaning package is obligatory.
However, each client is still required to return the Tourist Accommodation to a clean state, dishes done, trash emptied, fridge, oven and microwave cleaned.
Failure to comply with this clause will result in a deduction from the deposit.
INTERNAL RULES: The Customer is required to read and respect them. In the event of non-compliance with the internal regulations of the accommodation, the owner reserves the right to require the Client to leave early without any reimbursement or compensation being due. The latter also reserves the right to immediately make the property available for rental again on its Site.
10. RESPONSIBILITY FOR TROPICAL SWEETNESS RENTAL :
Tropical sweetness rentals decline all liability in the event of :
Material and/or bodily damage, direct or indirect, occurring in furnished tourist accommodation, whatever the cause :
Thefts and losses suffered within furnished tourist accommodation.
Nuisance caused by a third party which would disrupt, interrupt or prevent the stay or in the event of major force such as natural disasters (fire, explosion, cyclone, storm, hurricanes, floods, theft, water damage, broken glass, etc…)
Les Locations Douceur Tropical cannot be held responsible for any inconvenience suffered by the Customer or by third parties resulting from the stay in the rented property and in particular: in the event of a temporary cut of water and/or energy resources, swimming pool, in the event of changes in the layout of roads, access routes, neighboring constructions, surrounding noise, etc.
Outbound and return travel formalities are the full and exclusive responsibility of the customer. Les Locations Douceur Tropical declines all responsibility in the event of additional transport costs, visa refusal, failure to check-in at the airport, flight cancellation resulting in it being impossible for the latter to fully enjoy their stay or reside in the reserved accommodation.
In any event, Les Locations Doux Tropic is bound by an obligation of means and its liability can only be incurred in the event of proven faults resulting from its obligations set out under these conditions. Its liability is limited to direct damage and excludes any form of indirect damage. Liability for tropical sweet rentals will be limited to the maximum amount that the tropical sweet rental insurer will cover.
11. APPLICABLE LAW - LANGUAGE :
These Terms of Sale and the operations resulting from them are governed and subject to French law. These Terms of Sales are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.
The customer can, at any time, consult his rights at the following addresses: www.legifrance.fr – www.cnil.fr. Any dispute relating to the validity, interpretation, execution, or non-execution of these general conditions governing the relationship between the parties will be submitted to the court of the location of the headquarters of Locations Douceur Tropical (Tribunal de Grande Instance of Fort de France) without this being able to infringe the rights of Locations Douceur Tropical to take legal action against any person who has infringed their rights, before a court which would have jurisdiction, in the absence of the clause mentioned above.
12. ONLINE DISPUTE RESOLUTION PLATFORM :
In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up a Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the Union. European. This platform is accessible at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR
In the event of a dispute, the consumer may have recourse to a consumer mediator in application of Ordinance No. 2015-1033 of August 20, 2015 relating to the extrajudicial resolution of consumer disputes. After having written to Les Locations Douce Tropical, the customer may contact the Mediator Service for any consumer dispute for which the settlement has not been successful: MEDIATION – NET Consommation – 3, rue des Morillons – 75015 Paris / http://www .mediation-net.com
13. PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE :
The Customer acknowledges having been informed, prior to placing his Order, in a readable and understandable manner, of these Terms of Sale and of all the information and information referred to in articles L 111-1 to L111-7 of the code of the consumption. The fact for a natural person (or legal entity) to order on the website martinique-location-sainteluce.fr implies full and complete adherence and acceptance of these Terms of Sale, which is expressly recognized by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Service Provider.